Appointment Setter assessment: the Outpace cold-calling case study.
An AI oral assessment, trained by sales experts.
What it tests.
High-volume cold calling is a resilience job before it is a sales job. This assessment puts a first-job caller into an Outpace cold-calling scenario and tests how they handle the phone and the rejection, with no sales background assumed.
Who it's for.
For first-job cold-calling hires, including school leavers and switchers from retail or hospitality with no sales experience, and high-volume B2B outbound, appointment-setting and lead-gen agency floors where the day is the phones and resilience is the gate.
What we look for.
Four behaviours, each scored with a direct quote behind the read.
Do they keep their energy up through rejection?
Are they clear and human on a cold call?
Do they take a tweak and use it on the next call?
Do they listen for the opening, not just read a script?
Common questions.
Do candidates need sales experience?
No. It is built for first-job callers. We assume no sales background and test the behaviours that decide whether someone survives and improves on a high-volume floor: grit, clear communication, coachability and curiosity.
What does it measure?
How a candidate handles the phone and the rejection: whether they keep their energy through a knock-back, stay clear and human, take a quick tweak, and listen for the opening rather than just reading a script.
What does the agency floor get back?
A read on the four behaviours with evidence, so you can see who has the resilience and the raw communication to be coached into a strong setter.
Book a call.
30 minutes to scope your role and run this test on real candidates.
Book a callRead the methodology.
The four behaviours every test scores against. Published in full.
Read the methodology